Return Policy

At HARF Jewelry, we take pride in delivering high-quality and exquisite jewelry to our valued customers. Your satisfaction is our utmost priority, and we strive to provide an exceptional shopping experience. To ensure transparency and fairness, please review our return and refund policy below:

1. Returns Eligibility:

• We accept returns within 7 days from the date of delivery.
• To be eligible for a return, items must be in their original condition, unworn, and in the original packaging.

2. Initiate a Return:

• To initiate a return, please contact our customer support team at contactus.harf@gmail.com or call us at 0325-4700059 within the 7-day return window.
• Provide your order number, the item(s) you wish to return, and the reason for the return.

3. Return Authorization:

• Our customer support team will provide you with a return authorization and the necessary instructions on how to return the item(s).

4. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

5. Inspection and Processing:

• Once we receive your returned item(s), our team will inspect them to ensure they meet our return eligibility criteria.
• Refunds will be processed within 15 business days after the inspection is completed.

6. Refund Options:

• Refunds will be issued to the original payment method used during the purchase.
• Please note that shipping costs are non-refundable.

7. Exchanges:

• Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the unwanted item and place a new order for the desired item.
• Exchange would only be done if there is an issue or defect a Company's end or the customer will have to pay shipping charges and the difference amount of the new article selected.

8. Custom and Personalized Items:

• Custom or personalized items are not eligible for return unless they are defective or there is an error on our part.

9. Lost or Damaged Items:

• If your order arrives damaged or is lost in transit, please contact us immediately at contactus.harf@gmail.com or call us at 0325-4700059 so that we can assist you.

10. Contact Us:

• If you have any questions or concerns about our return and refund policy, please don't hesitate to reach out to our customer support team at contactus.harf@gmail.com or call us at 0325-4700059.

Thank you for choosing HARF Jewelry. We appreciate your trust and look forward to serving you with the finest jewelry and exceptional customer service.